CASE STUDY
This case study explores how Epworth uses Cybercast Digital Signage throughout their 13 healthcare facilities in Victoria to enhance communication, engagement and interactions with staff, residents, patients and visitors. The project commenced with Epworth Eastern in Box Hill followed by remaining facilities.
CASE STUDY
About
the Client.
Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.
The Opportunity.
With the heightened need to communicate during the 2020 pandemic, there was an immediacy to replace static posters and notice boards with a responsive and centralised communication tool. A great need arose to share important corporate, health & wellness and compliance messaging across a digital signage network at multiple locations while being able to easily manage, update and tailor content in real time, per specific screen. There were also internal needs to quickly and efficiently maintain and broadcast operating theatre timetables to relevant personnel, doctors and nurses. Digital residency directories were also on the agenda. With multiple digital display endpoints at different locations, serving specific purposes, there were many components to the project. It was important for Epworth to find a technology partner that provides an effective end-to-end solution.
The Solution.
Cybercast provided a comprehensive solution, including digital displays, hardware mounts, Cybercast CMS, installation, support, training, and bespoke applications. A wide range of digital displays were deployed including ultra-HD Digital Screens, capacitive touchscreens, kiosks with touch screen and video walls. These digital displayed were placed at building entry points, waiting rooms, corridors, theatre areas and administration areas. The Cybercast CMS was able to configure and accommodate the locations of screens, its associated content and allow for easy management and monitoring.
Operating Theatre Schedule
Previously, the operating theatre schedule was handwritten on a whiteboard, requiring the administrator’s physical presence and manual edits. Cybercast created a bespoke application allowing schedules to be uploaded remotely, instantly updated, and displayed on digital screens on time.
Digital Directories
Resident shifts change frequently, making accuracy vital. Cybercast developed a custom digital directory to display resident profiles, services provided, and room locations in real time. This ensures that staff, patients, and visitors always have access to correct and up-to-date information.
Touchscreen Kiosks
Cybercast signage also delivered crucial communications such as COVID-19 updates, doctor profiles, and donor recognition. Content could be published across the full network to tailored locations using custom playlists, the right information reached right audience at the right time.
The Results & Benefits.
With the deployment of Cybercast, Epworth has enhanced its branding as the innovator in the health industry pioneering in the process of digital transformation.
Communication Efficiency
Cybercast is an effective platform that delivers critical and timely information across multiple locations while ensuring network health. It has helped Epworth reach with the right content at the right time in a simple and reliable way.
Operational Costs Reduction
Cybercast’s digital signage solution has allowed Epworth to cut operational costs by reducing the use of prints and posters. This shift has created a cleaner, more professional look across their facilities while also lowering the carbon footprint.
Stability and Reliability
Cybercast supports a wide network spread across multiple locations. Alongside the solution, Epworth received full support including services and system monitoring to maintain network health and ensure consistent performance.
Content Management
The platform’s content management and network tools are user-friendly and intuitive. Campaigns can be deployed across multiple screens of different sizes and configurations with ease, without requiring advanced technical knowledge from users.
Technology Partnership
Beyond technology, Cybercast provided valuable expertise and long-term commitment. This partnership gave Epworth the confidence and resources needed to succeed, ensuring that their communication system continues to meet evolving needs.
SONIQ X CYBERCAST
