Warranty Terms & Conditions


SONIQ Digital Media PTY LTD (ABN 50 149 443 818)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Quatius Aus Pty Ltd (ABN 90 130 310 048) provides the following warranty in relation to its televisions (“TVs”) and consumer electronic products (“Non TV Product”) (collectively the “Product”).


The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.


Standard Manufacturer Warranty

Subject to the terms and conditions below, SONIQ warrants that the Product will be replaced or repaired, if defects have occurred in the Product during the Standard Manufacturer Warranty period of 12 months. This warranty covers product purchased from SONIQ online shop. This warranty covers the original purchaser only and it is not transferrable if the Product is sold by the original purchaser. If a defect covered by the warranty appears, SONIQ will, in its sole discretion, either:

  1. repair or replace the Product or the defect part of the Product free of charge; or
  2. cause the Product or the defective part of the Product to be replaced or repaired by an authorized repair agent.

If the Product is capable of retaining user-generated data, repair of the Product may result in the loss of the data. User-generated data means any data stored on goods.

SONIQ reserves the right to replace the Product or defective parts of the Product with a product or parts and components of similar or better quality, specification, grade and composition where an identical product or component is not available. Products presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the Product.

The Standard Warranty does not extend to:

  1. physical damage;
  2. accessories such as remotes, power adaptors, rechargeable batteries, cables.
  3. the defects caused by or resulting from causes not attributable to faulty parts or the manufacture of the Product, including but not limited to, defect caused by misuse, neglect, abuse, accidental damage, improper voltage, liquid spillage, vermin infestation, software, or any alterations made to the Product which are not authorised by SONIQ our authorised agents;
  4. LCDs (Liquid Crystal Display) or plasma panels where there is a small number of defective cells (pixels). An LCD/plasma panel consists of millions of tiny cells (pixels). During the normal manufacturing process, a few cell defects may occur. Those tiny dots visible on the screen have no adverse effect on the performance of the TV and the TV is not considered defective. Therefore the appearance of a few (less than 1%) defective cells is not sufficient cause for the TV to be returned or repaired; or
  5. image retention or burn-in which can be a problem for phosphor based displays. In extreme cases this can be permanent.

In-Home Warranty Cover

We offer in-home service for customers upon purchase. If a defect covered by the Standard or Extended Warranty appears, Soniq Digital Media Pty Ltd will replace the Product by collecting the defective Product and delivering the replacement product at the purchaser's nominated address within an Australian capital city. Please contact us on how to purchase this cover and the Terms and Conditions.


Exclusions

The Standard Manufacturer Warranty will not apply where:

  1. the defect in Product has arisen due to the purchaser’s failure to properly install, use and maintain the Product in accordance with SONIQ’s instruction, recommendation and specifications;
  2. the Product has been used other than for the purpose for which it was designed;
  3. The defect has arisen due to, misuse, neglect, accident or abuse;
  4. the alleged defect is within acceptable industry variances;
  5. the Product has been repaired, altered or modified which are not authorised by SONIQ or an authorised repair agent;
  6. the serial number on the Product has been removed or altered;
  7. the Product has not been registered;
  8. verification of the serial number or original proof of purchase cannot be produced;
  9. SONIQ or its authorised repair agent cannot establish any fault in the Product after testing;
  10. there has been unauthorized access to internal components of the Product; or
  11. the Product has been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar.


Warranty Claims

If a fault covered by the Standard Manufacturer Warranty, the purchaser must follow the below Warranty Claim Procedure.


Warranty Claims Procedure

Before Lodging a Claim, please ensure you have understood the terms and conditions of the Standard Warranty, and:

  • Check to ensure that the installations of all power cables to the power points are secure and that the power is turned on.
  • Check all cables leads and connectors are connected properly and that all switches are turned on and functioning.
  • Check that all settings are set according to the instruction manual.
  • Obtain your proof of purchase

If testing finds no defect in the Product, you will be charged a No Fault Fee of $150.00 to cover the costs of service work and testing. You can lodge a warranty claim by calling us or via E-Warranty.

  1. Lodging a claim via E-mail

    Service claims may be made weekdays from 9 am to 5:30pm AEST, excluding public holidays. Contact us via email warranty@soniq.com

    1. Our staff will provide you with a Job Number.
    2. You will then be required to email or fax a copy of your original receipt for verification before we schedule your job as part of our warranty service.
    3. You will then need to make the Product available to SONIQ or an authorized repair agent for inspection or testing.
    4. The purchaser must bear the cost of the transport of the Product to and from SONIQ or the authorized repair agent to make the warranty claim, and all insurance of the Product.

  2. Lodging a Claim via E-Warranty

    1. Create an E-Warranty account at www.soniq.com
    2. Register your product
      • Log into your SONIQ account and select the 'E-Warranty' tab.
      • Under My Account, select Register Product Warranty.
      • Register your product information.
    3. Making a warranty claim
      • Log into your SONIQ account and select the 'E-Warranty' tab.
      • Under My Account, select Register Product Warranty.
      • Click on 'View/Log Call' and complete the form provided.
      • Confirm and submit your product information.

A member of the SONIQ support team will then contact you and provide you with any additional details that you may require to complete the claim process.


Other terms and conditions

On Public Holidays, or other periods where regular business and wholesale operations are temporarily unavailable, response times may extend beyond the standard response times. Neither SONIQ nor its representatives provide loan equipment under the terms of the Express Warranty. Repairs or services required that are outside these terms of Standard Warranty may require a credit card payment prior to commencement of such services. You must register your Product online and retain your proof of purchase, as these documents will be required to validate a warranty claim.

Repairs or services required that are outside these terms of Extended Warranty may require a credit card payment prior to commencement of such services.

Please retain your sales documentation, as this should be produced to validate a warranty claim. Please keep and present this Extended Warranty card and original invoice during each service. For your reference, please enter the particulars of your purchase below and retain with your purchase documentation


Limitations

SONIQ makes no express warranties or representations other than set out in the Express Warranty.


Resolving your issues

If you have any concerns with, or do not understand our Standard Warranty Terms and conditions and claim procedure, we encourage you to contact us and we will make every endeavour to resolve your concerns. SONIQ Digital Media Pty Ltd

178 Boundary Road,
Braeside, VIC 3195,
Australia


Returning a product if you change your mind

If you have simply changed your mind about a product, SONIQ will consider your return provided that:

  • The product is returned to us within 30 days of the date you purchased the product;
  • The product is in the same condition as when received by you; and
  • The product is in its original packaging, including any instruction manuals and accessories;

SONIQ reserves the right to refuse to offer a change of mind return where the above conditions are not met. Subject to the conditions of this Return Policy, where we accept a return for change of mind, we will offer you a refund in the form of a store credit only. The store credit amount would be for the cost of the product minus all the freight cost incurred by SONIQ including the orginal freight cost and the returned freight cost. No store credit will be given before the product is received by SONIQ.


The product is damaged in transit

If you receive a product that is faulty or damaged in transit, we will accept your return provided that:

  • The case be reported to our customer service team and photographic evidence of the damage must be submitted via email within 3 days of receiving the item;
  • The product is in the same condition as when received by you; and
  • The product is in its original packaging, including any instruction manuals and accessories.

Subject to the conditions of this Returns Policy, where we accept a return that is damaged in transit, we will organise pick up of the damaged unit and redispatch another unit to you. The replacement unit will not be dispatched before the damaged unit is receieved by SONIQ.


The product is faulty

If you receive a product that is faulty, we will accept your return provided that:

  • The case be reported to our customer service team following the return process listed below;
  • The product is in the same condition as when received by you; and
  • The product is in its original packaging, including any instruction manuals and accessories.

Subject to the conditions of this Returns Policy, where we accept a return that is faulty, the Product will be repaired or replaced in accordance with the SONIQ Confidence 12 months warranty terms. Please note for refurbished items that has cosmetic deffects damages such as scratch and dent would not be considered to be faulty.


Return Process

If you wish to make a return under this policy, you will need to:

  1. Contact us by email on the details below;
  2. A member of the SONIQ support team will determine if a return is acceptable in the circumstances. Where a return is appropriate, we will issue you with a Return Authorization Number ("RA Number"). At this time, our support team will provide you with any additional details that you may require to complete the return process;
  3. Once an RA Number has been issued to you, you must return the product to SONIQ within 14 days. If SONIQ has not received the returned product within the 14 days, the return case will be closed. Please contact our support team if you will not be able to return the product within this 14 day period.
  4. Once SONIQ has received the product, it will assess the product to determine if the return will be accepted and a refund provided.

* Please note that any returns sent to our office without an RA Number will not be processed. It is important that you contact our support team and obtain your RA Number prior to returning a product.


Contact Details

SONIQ Digital Media Pty Ltd
178 Boundary Road,
Braeside, VIC 3195,
Australia

AUSTRALIAN OWNED
FAST DELIVERY
RETURN POLICY
SECURE PAYMENT